Position: Student Advice Support Team Assistant - ASK
Grade: 4S
Department/College: Student Education Services (SES)
Location: Lancaster University

Contract type: Full time Fixed Term Contract and Part Time Indefinite Contract

About the Role

Are you passionate about supporting students and enhancing their university experience? Join our dedicated ASK Service at Lancaster University as a Student Advice Support Team Assistant. In this role, you will be the first point of contact for students seeking information, guidance, and advice, about university life.

Key Responsibilities

• Provide a professional, friendly, and efficient enquiry service for students, staff, and external enquirers across multiple channels, including email, phone, live chat, and in-person interactions.
• Maintain an excellent knowledge of the student facing services available at the university and assist in promoting these services.
• Support student engagement initiatives and promote services. 
• Perform administrative tasks related to wider Student Education Services and Wellbeing Services, including back-office functions.
• Contribute to events, such as Open Days and Offer Holder Events, representing services and promoting engagement. 

What We Are Looking For

A student focused, values driven individual with proven administrative and customer facing skills and experience. 

Why Join Us?

At Lancaster University, we are committed to creating an inclusive and supportive environment for both students and staff. You will benefit from:

• Opportunities for professional development and growth.
• A vibrant community that values diversity and collaboration.
• A rewarding role where you can make a real difference in students' lives.

To Apply: If you are enthusiastic about student support and meet the above criteria, we’d love to hear from you! Please specify in your application which post you wish to apply for. 

Closing Date: 27 Sep 2026

Department: Support - Administrative

Salary: £24,215 to £26,093

About the Role

We are seeking a passionate and dynamic Global Experiences Officer to join our team. This exciting role will focus on developing, coordinating and promoting opportunities that enhance global engagement and enrich the student experience, with an initial focus on our inbound Global Summer Schools and short-term programmes. You will play a key role in ensuring the smooth delivery of student mobility programmes, international partnerships, and cross-cultural initiatives.

Joining the Team 

The Global Experiences team works to motivate, engage and enable students in mobility opportunities overseas. We place accessibility at the heart of our programmes to help enable students from widening participation and disadvantaged backgrounds to participate. 

The team’s portfolio of work includes studying abroad as part of degree programmes, summer schools and vacation programmes as well as supporting internationalisation at home and digital connections. With strategic partnerships in Ghana, China, Malaysia, Germany and Indonesia, and collaborations worldwide, we are committed to global engagement. You will find lots of additional information on our webpages.   

Key Responsibilities

This role will lead the design and delivery of credit-bearing summer schools and short-term visiting programmes, working with colleagues across campus and internationally on the following:

• Develop inbound Global Summer Schools and short-term visiting programmes, liaising with academic departments to design and expand the portfolio of opportunities and coordinating marketing activity to promote the summer schools globally and increase participation in international programmes.
• Coordinate the recruitment and application process for the Global Summer Schools, supporting students from the point of application through to the delivery of the summer schools.
• Manage the delivery of the 2027 Global Summer Schools and short-term visiting programmes, working with departments and professional services to ensure the summer schools are delivered to a high standard and collecting feedback and evaluations to assess impact and develop future offerings.
• Ensure international programmes comply with relevant policies, regulations and best practices.
• Develop systems and processes to sustain strong global partnerships and high-quality student support.
• Work cohesively with the Global Experiences team to support across projects.

About You

To succeed in this role, you will be highly organised, proactive, and passionate about international education and student mobility. The role requires strong project and event management skills, with the ability to be organised whilst handling multiple priorities, along with excellent communication skills to engage with diverse audiences.

You will join us on a fixed-term contract until the end of January 2028 to cover maternity leave.  

If you are applying on a secondment basis, please discuss this with your line manager and obtain authorisation for the potential secondment in advance and make this clear in your application.  

If you have any questions or would like an informal discussion about the role, please contact Paul Wood, Head of Global Experience and Mobility, at p.wood4@lancaster.ac.uk.

Closing Date: 05 Oct 2026

Department: Support - Administrative

Salary: £33,002 to £37,694 full time, fixed term

We are seeking to recruit a full-time Student Programmes Officer, fixed-term until July 2027. The post will be based in one of the Faculty’s academic departments and will lead and manage a team of student-facing professional services staff. The Student Programmes Officer works closely with academic colleagues and engages with colleagues from across the faculties and wider university to support the delivery and administration of student programmes and modules, and the student experience for both undergraduate and postgraduate taught students and postgraduate research students. 

You will work within the Faculty of Science & Technology and the Faculty of Health & Medicine’s joint Education Service, reporting to the Student Programmes Manager. Whilst a department will be assigned, you will be expected to work within other academic departments of the faculties as required. 

ABOUT YOU

You will:

• Be able to demonstrate experience of managing a team of people or supervising colleagues to drive results and ensure effective change and continuous improvement. 
• Be a self-motivated team player, with a commitment to professional development, for yourself and your team.
• Have experience of delivering high-quality administrative services in a Higher Education or other relevant environment.
• Be able to take the lead on quality assurance, quality enhancement, timetabling and assessment processes.
• Be able to demonstrate competent IT skills and the ability to work with new systems and software in an evolving digital environment.
• Be flexible and adaptable, with the ability to respond positively to changing priorities, team structures and organisational needs.

THE BENEFITS OF THE ROLE

• Generous holiday leave - 25 days (pro-rata) annual leave plus University closure days and bank holidays.
• Access to employee pension scheme, and annual flexible benefits scheme.
• The Faculty and its departments offer a highly collegial and stimulating environment for career development based on our values and embedded Equality, Diversity and Inclusivity (EDI) considerations and actions. We are committed to family-friendly and flexible working policies on an individual basis as well as the Athena SWAN Charter, which recognises and celebrates good employment practices undertaken to address gender equality in higher education and research. Furthermore, we are active and progressive around sustainability, well-being and decolonising agendas. 

Further information about the Faculty of Science and Technology can be found at https://www.lancaster.ac.uk/sci-tech/.

Informal enquiries are encouraged and can be made to Amy Pearson (Student Programmes Manager) at a.pearson6@lancaster.ac.uk.

Closing Date: 27 Sep 2026

Department: Support - Administrative

Salary: £33,002 to £37,694 Full time, Fixed Term

You’ll play a key role in delivering our Annual Fund and Community Fundraising programmes, developing creative fundraising campaigns and communications that inspire alumni, supporters and the local community to support Lancaster.

Working closely with colleagues across the University, you’ll help identify fundraising opportunities, develop compelling cases for support, deliver fundraising campaigns and build strong relationships with supporters. You’ll also contribute to donor stewardship and help ensure that fundraising activity is well planned, effective and compliant.

We’re looking for someone with experience in fundraising or supporter engagement, who is creative, organised and confident managing projects and developing relationships.

This is a great opportunity to join a friendly and ambitious fundraising team and make a real difference to the University and its students.

Closing Date: 28 Sep 2026

Department: Support - Administrative

Salary: £33,002 to £37,694 full time, fixed term