Applicants will be expected to demonstrate initiative and creativity in a fast moving and challenging environment of student recruitment.  The ability to work on your own initiative and communicate with a range of people from a variety of backgrounds is essential.  The successful candidate will have a varied workload and have supervisory responsibility for a team of department student ambassadors. 

Blended working including a combination of in person office based and remote digital working from home is likely. Training and support will be provided throughout.  

Informal enquiries are welcome and can be made to Helen McAlley at

h.mcalley@lancaster.ac.uk  

We welcome applications from people in all diversity groups.  

This role is a fixed term role until 31st December 2026. 

Closing Date: 31 May 2026

Department: Support - Administrative

Salary: £26,707 to £30,378 Full time, Fixed Term

 You will initially be based in either the Psychology or Physics Department but may be expected to work within other department Student Programmes Teams within the faculty as required.

 The ideal candidate for this role will take a collaborative approach, contributing to continuous improvement, problem solving and promoting consistency. This role is ideally suited to someone who enjoys a diverse workload and can adapt to working with a wide range of colleagues. Attention to detail will be key, as will the ability to develop positive, productive and supportive working relationships.

 This is a student-facing role and requires on-campus presence, with some opportunity for hybrid working.  

 At Lancaster University we support each other by being open and fair, and promoting diversity. We build strong communities by working effectively together in a supportive way, and we create positive change by being ambitious in our learning, expertise, and action. 

 ABOUT YOU

The successful candidate will:

• Have experience of providing a high level of customer service.
• Have the ability to prioritise workload to meet competing deadlines, and the ability to work effectively within a team.
• Be able to present information accurately and communicate effectually with a wide range of people.
• Be able to demonstrate competent IT skills and the ability to work with new systems and software in an evolving digital environment.

 THE BENEFITS OF THE ROLE

• Generous holiday leave - 25 days (pro-rata) annual leave plus University closure days and bank holidays.
• Access to employee pension scheme, and annual flexible benefits scheme.
• We are committed to promoting Equality, Diversity and Inclusion across the Faculty, and supporting family-friendly, flexible and agile working policies on an individual basis. We are members of the Athena SWAN Charter, a scheme which recognises and celebrates good employment practice for women working in science, technology, engineering and mathematics (STEM) in higher education and research.

 The Faculty of Science and Technology is a community of seven departments engaged in world-leading research that makes a demonstrable difference to our economy and society. We offer a range of degree programmes that are among the highest rated in the UK in terms of the quality of teaching, the quality of the student experience and student career prospects. Our Student Programmes Team roles are integral to our success.

You can find out more about the Faculty of Science and Technology at https://www.lancaster.ac.uk/sci-tech

 Please upload a cover letter with your application.  In your cover letter, please include your rationale and interest in applying for this particular post, and examples of your commitment to the ongoing development of skills and experience.

 For each of the supporting statements in the application form, please include examples to show your experience and/or skills in that area.  

We welcome applications from people in all diversity groups.

 We encourage informal enquiries to discuss any aspect of this role either via telephone or an in-person meeting. To arrange please contact: Jennifer Riley- Student Programmes Officer, Psychology Department jennifer.riley@lancaster.ac.ukor Louise Crook  -  Student programmes Officer, Physics Department louise.crook@lancaster.ac.uk

Closing Date: 31 May 2026

Department: Support - Administrative

Salary: £26,707 to £30,378 (Part-Time/Fixed Term)