Position: Student Advice Support Team Assistant - ASK
Grade: 4S
Department/College: Student Education Services (SES)
Location: Lancaster University

Contract type: Full time Fixed Term Contract and Part Time Indefinite Contract

About the Role

Are you passionate about supporting students and enhancing their university experience? Join our dedicated ASK Service at Lancaster University as a Student Advice Support Team Assistant. In this role, you will be the first point of contact for students seeking information, guidance, and advice, about university life.

Key Responsibilities

• Provide a professional, friendly, and efficient enquiry service for students, staff, and external enquirers across multiple channels, including email, phone, live chat, and in-person interactions.
• Maintain an excellent knowledge of the student facing services available at the university and assist in promoting these services.
• Support student engagement initiatives and promote services. 
• Perform administrative tasks related to wider Student Education Services and Wellbeing Services, including back-office functions.
• Contribute to events, such as Open Days and Offer Holder Events, representing services and promoting engagement. 

What We Are Looking For

A student focused, values driven individual with proven administrative and customer facing skills and experience. 

Why Join Us?

At Lancaster University, we are committed to creating an inclusive and supportive environment for both students and staff. You will benefit from:

• Opportunities for professional development and growth.
• A vibrant community that values diversity and collaboration.
• A rewarding role where you can make a real difference in students' lives.

To Apply: If you are enthusiastic about student support and meet the above criteria, we’d love to hear from you! Please specify in your application which post you wish to apply for. 

Closing Date: 27 Sep 2026

Department: Support - Administrative

Salary: £24,215 to £26,093